Refund & Returns Policy
At IONICCARE, we prioritize customer satisfaction and aim to ensure you are pleased with your purchase. If you’re not fully satisfied with your order, we’re here to assist. Please review the details of our refund and returns policy below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item can be used and in the same condition as when you received it.
It should be returned in its original packaging.
Your return request must be initiated within 30 days of receiving the item.
Please note, some items are non-returnable, including:
Perishable goods (e.g., food or supplements).
Custom-made or personalized items.
Gift cards or downloadable products.
Health and personal care items.
2. Initiating a Return
To start a return, contact our customer service team at info@theioniccare.net with your order number and the reason for the return. We will provide detailed instructions for the return process.
Please do not return your product without first reaching out to us for guidance.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or there was an error in your order.
For returns due to defects or errors on our part, we will provide a prepaid shipping label.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund request.
Approved Refunds: If approved, the refund will be processed and credited to your original payment method within 5-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted, including for:
Items with clear signs of use.
Products not in their original condition, or missing parts for reasons not caused by our error.
Returns requested more than 30 days after delivery.
5. Delayed or Missing Refunds
If your refund has not been received:
First, check your bank account or credit card statement.
Contact your credit card company, as it may take additional time for the refund to officially post.
If you’ve completed these steps and still don’t see your refund, reach out to us at support@ioniccare.net for assistance.
6. Exchanges
We offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, please contact us at support@theioniccare.net for further instructions.
7. Custom duties and Import Taxes
All customs duties, import taxes, and related governmental assessments applicable to your purchase (“Import Charges”) shall be the sole responsibility of the purchaser. IonicCare makes no representations regarding the existence or amount of such Import Charges, as these vary by jurisdiction, product classification, and applicable regulations at the time of import.
8. Value Added Tax (VAT)
Any Value Added Tax (VAT) or equivalent consumption tax imposed by the destination country is not included in the purchase price displayed at checkout unless explicitly stated otherwise. The purchaser shall bear full responsibility for the payment of all VAT charges as may be assessed by customs or tax authorities.
9. Delivery Contingency
Please be advised that delivery may be contingent upon your payment of Import Charges. IonicCare accepts no responsibility for delivery delays or package returns resulting from non-payment of such charges.
10. Non-refundable
Import Charges paid are non-refundable through IonicCare, even in cases of order cancellation, return, or exchange, except as may be required by applicable law.
By completing your purchase, you acknowledge and agree to these terms in their entirety.
11. Contact Information
For any questions or concerns about this Refund & Returns Policy, feel free to contact us:
IONICCARE
Email: support@theioniccare.net